1
Improve what you have
Keep a suitable CUCM environment working well through configuration changes, troubleshooting and planned maintenance. Address the requirement without assuming a replacement is necessary.
MISSION-CRITICAL UNIFIED COMMUNICATIONS
Cisco Webex & Telephony
From Cisco Unified Communications Manager, (CUCM/ CallManager), Webex and Webex Calling, we design, configure, migrate and support enterprise voice.
Retain on-premise calling, introduce cloud services or manage a staged transition, with the technical work handled together.
THE NEXT STEP FOR YOUR CISCO ENVIRONMENT
Improve. Extend. Migrate.
2
Introduce Webex Calling
Deploy cloud calling with the organisation, locations, users, numbers and devices configured for your business. Choose the telephone-network connection that fits each location.
3
Plan coexistence
Connect supported on-premise and cloud calling environments where a phased transition makes sense. Define how calls move between them and how long the interim arrangement should remain.
DETAIL WHERE IT MATTERS
Cisco Services
CUCM and CallManager
Configuration and administration of users, extensions, device profiles, dial plans, calling permissions, route patterns and hunt groups. We review associated voicemail and system dependencies when changing the environment.
Webex configuration
Set up and administer the Webex organisation through Control Hub, including locations, licensing, users, numbers, devices and calling features. Align the Webex App's calling experience with the selected architecture.
Gateways and carrier integration
Configure SIP trunks, supported gateways and Cisco CUBE where required. Align number formats, routes and signalling between Cisco, the operator and any retained telephone systems.
Devices, networks and support
Deploy and troubleshoot compatible phones and calling clients alongside the network they depend on. Review voice connectivity, quality of service and firewall requirements, with ongoing administration and maintenance available within an agreed scope.
KEEP THE CALLING BEHAVIOR, MIGRATE THE SYSTEM
Call Flows & Service Continuity
A number may belong to a reception desk, a shared line, a hunt group or a service with a particular routing arrangement. Recreating the user account does not recreate all of that behaviour.
Before a migration, we map the calling features people rely on, check device and software compatibility, and establish what carries forward, changes or needs a different solution.
We then validate internal and external calling, transfers, shared services and the agreed continuity arrangements. Your users should know what changes before the new service reaches them.
AFTER DEPLOYMENT
A Cisco Environment
Your Team Can Maintain
We provide configuration records, the relevant routing and numbering information, and practical administrator handover.
Support can cover incidents, user and device changes, planned maintenance and operator coordination. Where an issue crosses the calling platform and network, we investigate those dependencies together rather than treating them as unrelated tickets.
For meeting spaces and conferencing beyond the calling platform, explore Collaboration & UCC.
MICROSOFT TEAMS TELEPHONY
Let's Port-in Teams Calling
Let's Port-in Teams Calling
For Your Business
Bring us your countries, user groups and new or existing numbers. We help plan, design and deliver what is needed to get your people calling tomorrow.