Enterprise-grade telephony integrated into Microsoft Teams
Wentland Switzer-Land SA provides design, integration, and operational services for Microsoft
Teams Telephony,
enabling organisations to consolidate voice communications within their Microsoft Teams environment.
Our approach focuses on reliability, continuity, and operational clarity. We support
organisations throughout
the full lifecycle of Teams telephony deployments — from architecture and number porting to user adoption
and
ongoing operations.
Telephony as part of the collaboration environment
Microsoft Teams Telephony allows organisations to integrate fixed and mobile voice services
directly into their
collaboration platform, reducing complexity and improving user experience.
A successful deployment, however, depends on more than enabling a feature. It requires:
telephony architecture choices
careful coordination with telecom operators
structured number porting
tested rollout and user transition
operational readiness from day one
Wentland ensures that Teams telephony is implemented as a production-grade service, not as an
experimental
add-on.
What our Microsoft Teams telephony services cover
Our services cover the end-to-end implementation and operation of Microsoft Teams
telephony environments.
Architecture and design
Assessment of telephony requirements and call flows
Design of Teams telephony architectures (Direct Routing, Operator Connect)
Integration with existing collaboration and IT environments
Definition of numbering plans and routing logic
Telecom integration and number porting
Direct coordination with telecom operators
Management of number porting processes
Planning and execution of porting windows
Risk mitigation and rollback planning
Our experience working directly with telecom providers enables timely, predictable, and
low-disruption transitions.
Deployment and configuration
Microsoft Teams telephony configuration
User enablement and policy assignment
Call quality and connectivity validation
Configuration of emergency calling and compliance requirements
User transition and adoption
Structured user migration planning
Parallel run and phased rollout strategies
Support during transition periods
Clear communication to end users
Where appropriate, Teams telephony deployments are accompanied by carefully managed client
transitions, ensuring continuity of service and high user acceptance.
Operational support and ongoing management
Teams telephony is a live communication service and requires continuous operational attention.
We provide:
ongoing configuration management
coordination with telecom operators
incident resolution and service support
monitoring of call quality and service health
documentation of telephony environments
These services can be delivered as part of IT setup & support services or integrated into managed IT
services, depending on organisational needs.
Security, compliance, and resilience
Telephony services often carry regulatory and operational obligations.
Our approach integrates:
secure identity and access controls
alignment with data protection requirements
resilience and availability considerations
documentation supporting audits and internal reviews
This ensures that Teams telephony environments remain secure, compliant, and dependable.
Who this service is designed for
Microsoft Teams telephony is particularly suited to:
organisations standardising on Microsoft Teams
distributed or multi-site organisations
institutions requiring predictable and governed telephony services
organisations seeking to retire legacy PBX systems
environments where continuity of voice services is critical
From telephony projects to stable operations
Many organisations engage Teams telephony as a project, then require long-term operational
stability.
Wentland supports both phases — ensuring that Teams telephony deployments evolve into stable,
well-operated
communication services aligned with organisational workflows.